Small business support service

Responsive support

IT and phone systems are an obvious necessity for any business, no matter what size. But for those businesses not able to afford an internal IT department, relying on the smooth running of these systems can provide sleepless nights.

That's why it's important to have an ICT partner that you can rely on; one that you know will provide the support you need the instant you need it.

Minimising costs

Orchard has developed a range of support services that give you the peace of mind you're after without the costs you might expect.

Our flexible support contracts mean you can bulk buy a number of hours on your contract or simply pay as you go. What's more, our remote desktop support cuts costs by minimising site visits and enables us to react faster to any problem.

Pay as you go. You pay £1.00 per minute for us to log onto and examine your PC or server remotely. If it can't be fixed within 30 minutes we'll call you back free of charge for the next 30 minutes. Of course, if the situation demands a site visit we can provide that too - quickly and efficiently.

Prepayment. You can pre-pay by credit card or PayPal. This gives you a fixed cost every month and we provide a regular full report on the support provided.

Whatever support you choose, if we can't fix the problem we won't charge you a penny - unless there is extra hardware required which you decide not to buy.

Our small business support services include:

• Flexible support contracts
• Remote desktop support (NTR)
• Site visits